Manohar International Airport, developed and operated by GMR Goa International Airport Ltd (GGIAL), a subsidiary of GMR Airports Infrastructure Ltd (GIL), is proud to announce that the implementation of cutting-edge check-in facilities at the airport has significantly enhanced the passenger experience.
The airport has observed an impressive average of around 40% passenger utilisation of Self-service Bag Drops (SBD) and 47% utilisation of Common Use Self Service (CUSS) kiosks, revolutionising the check-in process.
The highest utilisation achieved was 50% for SBD and 52% for CUSS during the peak hours for all the airlines that have enrolled for the CUSS and SBD platforms at Manohar International Airport.
"We are thrilled to witness the high adoption rate of our self-service check-in facilities at Manohar International Airport. Our commitment to delivering an exceptional passenger experience is reflected in the ease and convenience provided by these state-of-the-art facilities. We will continue to invest in cutting-edge technologies that enhance airport operations while prioritising passenger satisfaction."
RV Sheshan, CEO of GGIAL
SBD services have transformed and streamlined the check-in process for passengers and the airport alike. With SBD, passengers can enjoy a seamless drop-off procedure without the hassle of long lines or complicated processes.
Similarly, CUSS kiosks have significantly expedited the check-in process for passengers, eliminating the need for queues and reducing the reliance on ground staff.
By adopting this shared platform, multiple airlines have provided their passengers with a faster and more efficient check-in experience. CUSS kiosks are conveniently located throughout the airport, from car parks to transit areas, minimising airport congestion and enhancing overall operational efficiency.
The introduction of these state-of-the-art check-in facilities has addressed the frustrations faced by passengers while waiting in long check-in queues. By reducing check-in time, Manohar International Airport ensures that travellers have more time to explore and enjoy the airport's outlets and amenities.
Additionally, the adoption of SBD and CUSS has enhanced terminal capacity and reduced operating costs, providing a win-win situation for both the airport and passengers.
Passengers utilising SBD are empowered to complete the check-in process independently. They can obtain their boarding passes, print bag tags and check their baggage without the need for assistance from airport staff.
This self-service approach enhances passenger autonomy and speeds up the entire check-in procedure.
RV Sheshan, CEO of GGIAL, expressed his delight regarding the positive response to the advanced check-in facilities, "We are thrilled to witness the high adoption rate of our self-service check-in facilities at Manohar International Airport. Our commitment to delivering an exceptional passenger experience is reflected in the ease and convenience provided by these state-of-the-art facilities. We will continue to invest in cutting-edge technologies that enhance airport operations while prioritising passenger satisfaction."
Manohar International Airport remains dedicated to providing world-class facilities and services that transform the passenger journey. The airport's partnership with leading airlines and the implementation of self-service solutions reaffirm its position as a hub for innovation and customer-centricity.